At Rutherdane, we respect your privacy and are committed to safeguarding any personal information you share with us when browsing our menu or placing online delivery orders.
1. Information We Collect
When you interact with our platform or order from Rutherdane, we may collect:
- Contact Details: Your name and email address provided during checkout or newsletter subscription.
- Order Details: Items ordered, dietary customisations, delivery instructions, and transaction timestamps.
- Technical Data: Browser type, operating system, and session preferences used to optimize your ordering experience.
2. How We Use Your Information
Your details are used solely to fulfill your meal preparation, coordinate delivery, and provide customer support. We do not sell, rent, or trade your personal information to third-party marketing companies under any circumstances.
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Financial Security Guarantee
Rutherdane uses bank-grade 256-bit SSL encryption. All payment transactions are processed through certified PCI-DSS compliant payment gateways. We never store payment card details on our servers.
3. Data Retention
We retain transaction records only for the period necessary to comply with legal, tax, and accounting standards. You may request the deletion of your account records at any time by contacting our support team.
By accessing the Rutherdane website, ordering food, or engaging our delivery service, you agree to comply with and be bound by the following terms and conditions.
1. Order Placement & Acceptance
All orders placed via our website are subject to culinary team availability and kitchen operational capacity. Once an order is confirmed, our chefs begin immediate preparation to guarantee peak temperature and freshness.
2. Pricing & Menu Variations
- All prices are displayed in USD ($) and are inclusive of relevant preparation costs.
- We reserve the right to modify prices, discontinue dishes, or substitute seasonal ingredients based on freshness and availability.
- Promotional codes (e.g. WELCOME20) cannot be combined with concurrent seasonal offers unless explicitly stated.
3. Intellectual Property
All brand assets, culinary dish names, photography, graphic designs, and web content are the exclusive intellectual property of Rutherdane and protected by international copyright laws.
We believe food delivery should preserve the integrity, plating aesthetic, and heat of an in-restaurant dining experience.
1. 30-Minute Delivery Target
Our dedicated delivery fleet operates with specialized routes to ensure your order arrives within our 30-minute target window from kitchen completion.
2. Eco-Friendly Thermal Packaging
Every Rutherdane order is sealed in compostable, 100% recyclable insulated thermal containers designed to prevent condensation while maintaining optimal serving heat.
3. Contactless Delivery Standards
- Couriers place orders at your doorstep or designated reception area to maintain safety and privacy.
- Real-time digital status notifications keep you informed when your order leaves the kitchen and when it has been delivered.
Your satisfaction is our utmost priority. If your dining experience does not meet Rutherdane standards, we will make it right.
1. Order Cancellations
Because our dishes are prepared fresh to order, cancellations must be requested within 5 minutes of placing your order before culinary preparation begins.
2. Quality Guarantee & Resolution
In the rare event of an incorrect item, missing item, or quality defect:
- Notify our support team within 60 minutes of delivery receipt.
- We will immediately dispatch a replacement dish at no extra charge or issue a 100% prompt refund.
- Refunds are processed back to your original payment method within 2 to 4 business days.
Rutherdane uses essential cookies and local storage tokens solely to maintain your active cart items, remember dietary preferences, and ensure seamless navigation across our menu.
We do not use invasive tracking cookies or third-party advertising trackers. You can clear your browser cookies at any time without impacting your ability to browse our menu.